Coresight 100

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Insight Report | November 25, 2019 Premium

Ulta Beauty vs. Sephora: Assessing Loyalty Reward Programs and the Buying Behaviors of Beauty Shoppers

We discuss the success of two dominant US retail chains, Ulta Beauty and Sephora, with a focus on the nature and impact of each retailer’s loyalty program as well as their employment of artificial intelligence and data analytics to drive customer engagement. We also compare the shopping behaviors of Ulta’s and Sephora’s customers using survey data.

Insight Report | November 20, 2019 Premium

Costco: A Timeline of Key Events

This report looks at Costco’s rise from its first warehouse in 1983 in Seattle to over 780 by the end of 2019, $152.7 billion in revenue in FY19 and its current international expansion.

Flash Report | November 19, 2019

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Estée Lauder Continues International Growth in Skincare with Acquisition of Have & Be, Owner of Dr Jart+ Brand

The Estée Lauder Companies will acquire Korean beauty company Have & Be. We discuss how this move, which follows Estée Lauder’s 2015 minority stake investment, will give the company a foothold in the fast-growing Korean beauty sector.

Deep Dive | November 18, 2019 Premium

Singles’ Day 2019: Analyzing Brands and Retailers’ Marketing Campaigns

This report is the first in a series analyzing brands’ and retailers’ activities for Singles’ Day 2019. We assess the different promotional strategies that brands employed in the lead up to November 11 this year as they looked to increase customer engagement and maximise sales potential.

Insight Report | November 14, 2019 Premium

Singles’ Day 2019: Making an Impact around the World

Continuing our coverage of Singles’ Day 2019 in China, we visited physical stores and e-commerce websites on November 11 to gauge the adoption of the shopping holiday by retailers globally and to gather examples of 11.11 deals.

Insight Report | November 14, 2019 Premium

Store Tour: Adidas Ups Its Game with New London Flagship

Adidas’ new London flagship store brings together a brand-building experience, digital integration and product customization in the latest example of “spectacular retail.”

Deep Dive | November 13, 2019 Premium

UK Department Stores: A Year of Decline

Department stores in the UK are facing tough conditions while being tied into long leases. Some UK retailers have entered into administration or used company voluntary arrangements to prevent collapse. This report focuses on the struggles of four of the UK’s biggest names: Debenhams, House of Fraser, Marks & Spencer and John Lewis.

Deep Dive | November 13, 2019 Premium

Coresight Matrix: AI Software for Personalization

We examine how companies are using artificial intelligence (AI) to improve personalization using our proprietary Coresight Matrix to evaluate who’s leading and who is emerging in terms of innovation effort and market power.

Insight Report | November 13, 2019 Premium

Singles’ Day 2019: New Products, Enhanced Experiences and Expanded Markets Drive Alibaba’s Sales

Continuing our coverage of Alibaba’s Singles’ Day 2019 in China, we summarize the record-breaking sales performances of major e-commerce players on November 11, namely Alibaba and JD.com. This year, the event saw an expanded scope of new consumption and a focus on sustainability.

Insight Report | November 12, 2019 Premium

October 2019 US Same-Store Sales: Costco Comps Accelerate

Costco’s same-store sales picked up in October. Cato and Buckle posted a mixed bag of comps.

Flash Report | November 11, 2019

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With Comp Sales Declining, Gap Inc. CEO Steps Down, To Be Replaced by Gap Founder’s Son

With comp sales declining, Gap Inc CEO steps down; company revises down guidance.

Insight Report | November 7, 2019 Premium

Store Tour: “Spectacular Retail” at Nordstrom’s New NYC Women’s Flagship

Nordstrom is bringing exciting new “spectacular retail” experiences to consumers through its new flagship in New York City. In this report, we apply the Coresight Research BEST framework for physical retail to identify the primary differentiators of Nordstrom’s new store.

Insight Report | November 7, 2019 Premium

Beauty Insights: Brands and Retailers See Strong Growth in Travel Retail

The global travel retail market has witnessed robust growth over the past few years, in part due to the increasing number of Chinese travelers. Beauty brands are now implementing strategies to further increase product sales at airports and other duty-free stores.

Event Coverage | November 6, 2019

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Kroger Analyst Day 2019: Confidence in Restock Kroger; Digital Fuelling Shopper Loyalty

In Kroger’s analyst day 2019, management outlined key growth strategies – including the benefit of “incrementaility” from digital channels: Over 50% of Kroger’s revenue from delivery and pickup services comes from competitors. And, as customers shop across more modalities (channels), they bring more sales from rivals to Kroger.

Insight Report | October 31, 2019 Premium

Supply Chain Briefing: Smart Routing Helps Streamline Warehousing and Delivery Through Algorithms

Smart routing, which uses machine learning algorithms to optimize delivery routes, offers many benefits for both retailers and consumers, not least increased efficiency and reduced environmental impact.