Executive Summary

The Coresight Research team is in New York for the ICSC New York Deal Making 2019 conference.

These are our key insights from day two of the event:

• Experiential retail plays an important role in enticing customers away from the Internet and into the store.
• Significant opportunity exists to integrate in-store technology to drive engagement, but retailers must ensure these tactics align with marketing efforts.
• Outlets are experiencing a slowdown as value-for-money concepts move closer to the consumer, both online and offline.
• Although online penetration in US grocery is just 3%, landlords are concerned that online growth in grocery could impact the physical store.
• Buy online, pick up in store (BOPIS) services are driving significant changes for retailers and landlords.
• Using convenience stores as community centers is on the rise.