Event CoverageInsights from the Second Alibaba ONE Business Conference: Customer Acquisition, Product Innovation and Organization Digitalization Coresight Research December 20, 2019 Executive SummaryThe Coresight Research team was in Hangzhou on December 18 for the second Alibaba ONE Business Conference. Here’s what we heard from Alibaba and other companies: There is no division between online and offline, according to Daniel Zhang, Executive Chairman and CEO of Alibaba Group: Digitalization helps businesses connect the two channels to better serve consumers. Alibaba’s innovative digital ecosystems help businesses acquire new customers. Tmall Intelligence Center (TMIC), Tmall’s dedicated research and development arm, helps brands and retailers launch new products to stay competitive. Alibaba’s workplace app, Ding Talk, aims to help businesses digitalize business operations to improve efficiency. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for Other research you may be interested in: CEO Brief: Tech for Tariffs—Four Technologies (and Services) That Can Raise Revenues and Margins Now to Offset Tariff PainUS Store Tracker Extra, June 2025: 120+ Million Square Feet of Retail Space To Close This Year, Outpacing Openings by Over 1.5XHoliday 2025 Survey Insights: Dollar Stores and Temu Break into the Top Five RetailersAnalyst Corner: The Labubu Craze—Revealing How Gens Z and Alpha Are Redefining Retail, with Charlie Poon
