Executive Summary

October 25, 2019

• This week’s note “From the Desk of Deborah Weinswig” looks at how loyalty programs not only boost shopper engagement – but also drive greater spend.

In the news this week

• UPS signed an agreement with CVS Health for drone delivery of prescription drugs and over-the-counter products.
• Burberry has launched an online game called B Bounce, the first time the luxury brand has offered a gaming experience on Burberry.com.
• Walmart CEO Doug McMillon wrote to Indian Prime Minister Narendra Modi asking for a more open and stable regulatory system in India for global retailers.