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What’s the truth behind the shift in consumer behavior? How will it affect the holiday shopping season?
Over half of customers stopped doing business with companies during the pandemic as a result of their communications. Reasons included: long wait times, inaccurate inventory, and competitors providing a better customer experience.
In addition, due to increased online shopping, consumer expectations have shifted. Join the retail executives who have been there—as they share their advice and real-world strategies to:
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