Myth-Busting the 2021 Holiday Retail Season

What’s the truth behind the shift in consumer behavior? How will it affect the holiday shopping season?

Over half of customers stopped doing business with companies during the pandemic as a result of their communications. Reasons included: long wait times, inaccurate inventory, and competitors providing a better customer experience.

In addition, due to increased online shopping, consumer expectations have shifted. Join the retail executives who have been there—as they share their advice and real-world strategies to:

• Improve sales conversions by personalizing customer interactions on their channel of choice
• Debunk complexities around automated interactions implementations across digital channels
• Realize savings through right-channeling communications