Reasons to Read

Our Weekly US and UK Store Openings and Closures Tracker reports on store closures, openings and bankruptcies.

Data in this research report include:

  • Week-by-week comparisons of announced store closures and openings in the US and the UK: 2024 vs. 2023
  • Major US and UK store closures and openings, 2024
  • Major US and UK retail bankruptcies: 2024 and 2023

Companies mentioned in this research report include: 7-Eleven, B&M, The Athlete’s Foot, Next, Pet Supplies Plus, Teco, Wayfair

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Our Three Data Points We’re Watching This Week series spotlights key data points from this week’s research.

From consumer sentiment in the US and China to the impact of retail loyalty programs, explore the key data points we are watching in week 16 of 2024.

Dive into the full research reports behind these data points:

  1. Economic Sentiment Converges as Pessimism Eases: US Consumer Survey Insights
  2. Economic and Financial Sentiment Hit Six-Month High: China Consumer Survey Insights
  3. US Retail Loyalty Programs: Decoding Consumer Behavior To Build Lasting Relationships
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Continuing our regular series on retail shrink and organized retail crime (ORC), we focus this month on developments from the US and the UK. We discuss recent legislative changes, retailer announcements and news about loss-prevention technologies.

References to shrink and associated keywords in the earnings transcripts of selected US and UK retailers for full-year 2023 were 1.5X the average level of the prior five years. References in 1Q24 remain elevated—nearly 38% higher than in the year-ago quarter—implying ongoing, heightened concern about shrink and retail crime among retailers.

Read this report to learn more about these findings as well as the scaling back of self-checkout by major US retailers.

Data in this research report include:

  • Number of times “shrink,” “theft,” “shoplifting” and “retail crime” was mentioned by selected US and UK retailers in their quarterly earnings calls, 1Q18–1Q24

Companies mentioned in this report include: 99 Cents Only, Amazon, BJ’s Wholesale, Boots UK, Co-op, Costco, Dicks Sporting Goods, Dollar General, Five Below, Primark, Walmart

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Coresight Research held our AI Council Summit event in Paris, France, on April 15, 2024. The event was part of our AI Council, which meets regularly to discuss the opportunities and challenges surrounding the use of AI (artificial intelligence), including GenAI (generative AI), and featured various speakers from across the retail space. The AI Council Summit explored the transformative impact of AI within the retail industry, with panelists delivering actionable insights and showcasing real-world use cases.

We present key insights from the event, covering the impact of AI on companies’ supply chain process, sustainability initiatives, retail media operations and more.

Companies mentioned in this report include: Alvanon, Amazon, Antler, Bolt, Criteo, Daphni, Dropit Shopping, ébee, Greyhairworks, Junto, Karine Augis, MAS Commerce, Mirakl, Newmine, Nfinite, Quividi, Reyemsa, Salesforce, Stars Design Group

Other relevant research:

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The Coresight Research Retail 2024 series of reports looks ahead to the prospects for retail in 2024, exploring key trends by geography (namely, the US, the UK, China and India) and sector. This report looks ahead to the prospects for retail in US healthcare.

In this report, we present 10 key trends that we expect to shape US healthcare in 2024—with discussion of what we think is significant today and what will be important in the year ahead.

Key topics include GenAI (generative artificial intelligence), precision medicine, AgeTech, mental health awareness and “food as medicine.”

Companies mentioned in this report include: Amazon, CVS, Eli Lilly and Co, Google, Novo Nordisk A/S, Oracle, Walmart

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The Coresight Research weekly US Consumer Survey Insights series takes a regular temperature check on US consumers’ behaviors and sentiment, based on exclusive proprietary survey data.

In this report, our latest findings are from a survey conducted on April 8, 2024.

Data in this research report are our latest proprietary survey findings on:

  • Where consumers have bought food and nonfood products from in the last two weeks
  • What consumers have bought in-store and online in the last two weeks
  • Activities that consumers have done in the past two weeks
  • Consumers’ expectations for the economy overall and for their own personal financial situation

Companies mentioned in this research report include: Aldi, Amazon, Albertsons, Ahold Delhaize, Costco, Dollar General, Dollar Tree/Family Dollar, Kohl’s, Kroger, Macy’s, Target, Walmart

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Loyalty programs play a vital role in driving customer engagement, customer retention and lifetime value, ultimately increasing sales and profits. In a March 2024 Coresight Research survey, a net 39.5% of surveyed US consumers reported spending more with a brand or retailer since joining their loyalty program.

How can US brands and retailers gain a competitive edge in long-term customer loyalty? We analyze proprietary survey findings to uncover what US consumers want from loyalty programs, and discuss the opportunities for retailers to drive engagement and sales through AI (artificial intelligence), gamification, experiential rewards and more.

Data in this research report include proprietary US consumer survey findings on the following:

  • Consumer changes in spending levels since joining a loyalty program
  • Types of benefits that consumers like in a loyalty program
  • What consumers do not like about a loyalty program of which they are a member
  • Loyalty-program membership rates—supermarket and nongrocery retailers’ programs
  • Top benefits that would motivate consumers to switch to a premium loyalty program

Companies mentioned in this report include: Adidas, Albertsons, Amazon, Barefaced, Best Buy, Claire’s, Sephora, Target, Under Armour, Walmart

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Reasons to Read

Coresight Research held our AI Council Summit in Paris, France, on April 15, 2024. The event was part of our AI Council, which meets regularly to discuss the opportunities and challenges surrounding the use of AI (artificial intelligence), including GenAI (generative AI), and featured various speakers from across the retail space. The AI Council Summit explored the transformative impact of AI within the retail industry, with panelists delivering actionable insights and showcasing real-world use cases.

This presentation from the AI Summit details the conference agenda, sponsors and esteemed speakers.

Other relevant research:

  • Read in-depth insights from the AI Council Summit in our comprehensive recap report.
  • Access all Coresight Research coverage of generative AI here.
  • Visit the Coresight Research Retail Technology Hub to explore reports, data and competitive landscapes on technology.
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The Coresight Research monthly China Consumer Survey Insights series takes a regular temperature check on Chinese consumers’ behaviors and sentiment, based on exclusive proprietary survey data.

In this research report, we present findings from our survey conducted on March 25, 2024.

Data in this research report are:

  • What products consumers have bought in-store and online in the last two weeks
  • Activities that consumers have done in the past two weeks
  • Avoidance of public places, by type of public place—latest data and one-and four-week PPT changes
  • Expectations for economic conditions and personal finances in the next 12 months

Other relevant research:

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Today, to better monitor and manage a patient’s overall health and safety, drugstores and pharmacies are starting to utilize emerging technologies to establish new programs, systems and processes. We explore several of the technologies spurring innovation and change in the US drugstore and pharmacy sector, including artificial intelligence (AI) and central-fill technology.

Companies mentioned in this research report include: Adobe, Albertsons, Amazon, CVS Health, Fillogic, Kroger, Microsoft, Rite Aid, Walgreens Boots Alliance, Walmart

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Using data from the US Census Bureau, we analyze US retail sales in March 2024, in total and by sector.

Data in this research report are:

  • Year-over-year changes in US total retail sales (excluding gasoline and automobiles), March 2023–March 2024
  • Year-over-year changes in retail sales by sector, February and March 2024

Other relevant research:

  • Our monthly reports keep you up to date on retail sales (in total and by sector) and key consumer indicators in the US.
  • Complementing our monthly reports, the Coresight Research US Retail Sales Databank brings together retail sales data to help you understand the scale and trajectory of US retail.
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Reasons to Read

Welcome to Analyst Corner! Every Sunday, a member of the Coresight Research team discusses upcoming or recent research and their thoughts on interesting topics in their area of expertise.

We also highlight our key research from the past week and reports to look out for in the coming week, so you don’t miss out.

This week, Sujeet Naik, Analyst, discusses how US retailers can capture valuable customer data and drive sales through loyalty programs. What do consumers want, and what key trends are emerging in the loyalty space? Read the full report to find out, with insights from a proprietary US consumer survey.

Topics covered include technology and sustainability.

Companies mentioned in this report include: Best Buy, Target, Urban Outfitters

Other relevant research:

  • For more in-depth analysis of US retail loyalty programs, including our proprietary US consumer survey findings, look out for our upcoming research report, publishing next week.
  • Stay tuned to the Retaili$tic podcast for weekly retail insights and inspiration.
  • Read previous Analyst Corner reports, including last week’s, which discusses the issue of pharmacy deserts in the US.

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Reasons to Read

Our Three Data Points We’re Watching This Week series spotlights key data points from this week’s research.

From healthcare spending to discount store closures to connected TV, discover the key data points we are watching in week 15 of 2024.

Dive into the full research reports behind these data points:

  1.  Market Navigator: US Healthcare—Evolving To Become More Personalized and Consumer-Focused
  2. 99 Cents Only and Family Dollar Store Closures: Implications from Shopper Profiles and Store Locations
  3. RetailTech: Connected TV—Bringing the Store to the Comfort of Your Sofa
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US discount retailer 99 Cents Only has announced that it intends to close all stores in a wind-down of its business. Separately, Dollar Tree, Inc. plans to close nearly 1,000 Family Dollar stores in the next several years.

We review shopper profiles, store maps and store formats to assess the impacts and opportunities arising from these dollar-store closures.

Data in this research report include:

  • Details of store closures and square-footage impacts
  • Selected retailers’ shopper profiles and consumers’ cross-shopping behaviors for food, based on Coresight Research US consumer survey data
  • Store maps for selected retailers

Companies mentioned in this report include: 99 Cents Only, Aldi, Big Lots, Dollar General, Dollar Tree, Target, Walmart

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Reasons to Read

Our Weekly US and UK Store Openings and Closures Tracker reports on store closures, openings and bankruptcies.

Data in this research report include:

  • Week-by-week comparisons of announced store closures and openings in the US and the UK: 2024 vs. 2023
  • Major US and UK store closures and openings, 2024
  • Major US and UK retail bankruptcies: 2024 and 2023

Companies mentioned in this research report include: 99 Cents Only, Amazon, Asda, Poundland

Other relevant research:

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