Event CoverageCoresight Research x Newmine: Tackling Returns Ahead of Holiday 2021—Technology-Driven Strategies To Protect the Bottom Line Coresight Research July 8, 2021 Reasons to ReadOn June 29, 2021, Coresight Research hosted a panel discussion with technology innovator Newmine, to discuss how e-commerce retailers can address the surge in product returns in the aftermath of 2020’s e-commerce boom. In this report, we present three key insights from the event: Returns have recently become a key focus for e-commerce retailers: According to the NRF (National Retail Federation), the US returns rate for online purchases ballooned to 18.1% in 2020, far above the overall retail industry rate of 10.6%. E-commerce retailers are investing in new technologies such as augmented reality (AR) to guide consumer expectations and minimize returns. As consumers become more environmentally-conscious, retailers have an additional incentive to improve their reverse logistics. Watch the full webinar on demand on our website. Read more about the hidden costs of retail returns in our separate report, part of Coresight Research’s Sustainability Insights series. This report is available for free and can be accessed by registering for a free account. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for Other research you may be interested in: Responses to Inflation—Trading Down in Food and Nonfood Remains a Critical Shopping Strategy: US Consumer Survey InsightsRolling Metric Picks Up After Last Week’s Dip: Weekly US Consumer Sentiment, Week 29, 2025—InfographicAnalyst Corner—DeepSeek Opens the Door for AI Democratization: The AI Opportunity, with Charlie PoonWeekly US Store Openings and Closures Tracker 2025, Week 35: Netflix Heads to the Mall as Claire’s Shutters Nearly 300 Stores
