Insight ReportGenerative AI Latest: The EU Digital Services Act, Conversational AI and VMware Explore 2023 Royce Baretto, Analyst Sector Lead: John Harmon, CFA, Associate Director of Technology Research September 25, 2023 Reasons to ReadThe Generative AI Latest series provides regular updates on generative AI (artificial intelligence) developments globally—from retailers, governments, and platform and solution providers. Learn about key trends in the space; topics in this report include the EU’s new Digital Services Act, the ways conversational AI is reshaping retail customer service, and new solutions announced at VMware Explore 2023. Companies mentioned in this report include: Alibaba Cloud, Baidu, Google, Gupshup, Nvidia, Meta, Microsoft, OpenAI Other relevant research: The updated Coresight Research CORE framework for AI in retail The Retail Buzz Around Generative AI—Infographic All Coresight Research coverage of generative AI in retail, including previous reports in the Generative AI Latest series Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: Economic and Financial Sentiment Stabilizes: Weekly US Consumer Sentiment, Week 14, 2025—InfographicMixed Sentiment Trends Ahead of August 1 Tariffs; Plus, Luxury Shopping in Focus: US Consumer Survey InsightsNRF 2025: Retail’s Big Show: Day Three—AI Takes Center Stage on the Final Day of NRFUS Retail Sales Outlook: Retail Sales Projections Moderate for the Holiday Quarter
