Event CoverageLuxeCX/AMCX Conference 2019: Luxury Brands and the Customer Experience in the Digital Age Coresight Research October 3, 2019 Executive SummaryOn September 25, 2019, Coresight Research attended LuxeCX/AMCX: The Role of Customer Experience in Business, a conference on the luxury business, hosted in New York City. Luxury brands and retailers, service providers and researchers discussed the role of customer service as a key determinant for consumers when making shopping and buying decisions. Key insights include: As new upstart brands go after luxury stalwarts, the latter should leverage their heritage, product and service to differentiate as true luxury. Customer feedback, often captured on social media, is essential to understand what is working with your customer. High-quality data makes a difference: Luxury brands need tools to interpret the data. Post-purchase consumer perceptions are more important than pre-purchase perception. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for Other research you may be interested in: Online Shopping in Focus—Amazon Dominates E-Commerce Competition: US Consumer Survey InsightsFinancial Optimism Falls to Lowest Recorded Level: China Consumer Survey InsightsThree Data Points We’re Watching This Week, Week 21: US Retail and Consumer DevelopmentsShoptalk Spring 2025 “Shark Reef” Startup Pitch: Event Format and Competitors
