Deep DiveUS Grocery E-Commerce: Sustained Shifts in Fulfillment and Service Models To Drive Long-Term Growth Coresight Research January 5, 2021 Reasons to ReadCovid-19 has catalyzed the widespread adoption of online shopping in grocery, driving fundamental, lasting changes in consumer behavior. In this report, we provide an essential briefing on recent shifts in the US grocery e-commerce market and present an outlook for the future, with a focus on fulfillment and service models—including BOPIS and curbside pickup. Click here to view more Coresight Research coverage of the impact of Covid-19 on retail. CONTENTS What’s the Story? Why It Matters US Online Food and Beverage Market Size and Growth Key Operating Models • Fulfillment Models • Centralized Fulfillment • Store-Based Fulfillment • Fulfillment Models: A Comparison • Service Models • Home delivery • BOPIS & Curbside Pickup • Fulfillment and Service Models Employed by Selected Retailers • Online Grocery Models: Profitability Major Themes Across the Market • Hyperlocal Delivery Services Capitalize on Grocers’ Need To Scale Online Quickly • Dark Stores: Growth amid the Pandemic and Future Prospects • Grocery Brands Jump Into DTC Fray What We Think • Implications for Brands/Retailers • Implications for Technology Vendors Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: Economic Confidence Climbs; Financial Optimism Turns Positive: Weekly US Consumer Sentiment, Week 23, 2025—InfographicConsumer Sentiment Steadies; Plus, Off-Price and Dollar-Store Shopping in Focus: US Consumer Survey InsightsWeekly UK Store Openings and Closures Tracker 2025, Week 20: Asda Opens New Format; Skims Plans to Step into the UK in 2026Analyst Corner: US Consumer Sentiment Varies by Age and Income—Uncovering Demographic Trends, with Aditya Kaushik
