Event CoverageNRF 2020 Day 2: Technology is the Key to Improving the Retail Customer Experience Coresight Research January 14, 2020 Executive SummaryThe National Retail Federation’s (NRF) Big Show kicked off in New York City on Sunday, January 12, running to January 14. The Coresight Research team is on hand to learn more about the latest trends shaping retail. These are our key insights from day 2. Using technology to enhance human connections drives business. The consumer journey begins online: Retailers must leverage social media, email marketing and other digital tools to meet consumers where they are. US brands and retailers should create shopping holidays to drive sales: China’s consumers celebrate Valentine’s Day four times a year! To see more from NRF 2020, read our coverage of day 1 and day 3. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for Other research you may be interested in: Weekly UK Store Openings and Closures Tracker 2025, Week 42: Store Closures Exceed 1,000Weekly US Store Openings and Closures Tracker 2025, Week 13: Dollar Tree and Five Below Drive Store OpeningsConsumer Sentiment Declines; Plus, Apparel and Footwear Shopping in Focus: US Consumer Survey InsightsUS Store Tracker Extra, June 2025: 120+ Million Square Feet of Retail Space To Close This Year, Outpacing Openings by Over 1.5X
