We present Three Things You Need To Know on Coronavirus Insights: US Survey Update—Consumers’ Post-Lockdown Concerns Increase Further. Find the full report here.

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Although impacted by the coronavirus pandemic, initial indicators show that China’s economy is rebounding, and the beauty industry is poised for a speedy recovery. We discuss findings from our proprietary survey of beauty consumers in China—as well as recent data about the market—to explore the preferences and spending behaviors of this demographic prior to the coronavirus pandemic and learnings coming out of the crisis.

This report covers the following key topics:

  • Average monthly spending on beauty and personal care products
  • The most purchased beauty, grooming and personal care products—with skin care proving a popular category
  • Top beauty trends—including interest in skincare routines and natural/organic products
  • The lucrative opportunity in e-commerce
  • Top channels through which consumers learn about beauty products—such as online platforms Tmall and JD.com
  • Alternative marketing channels—including livestreaming
  • The influence of KOLs and celebrities on consumer purchasing decisions
  • Factors impacting beauty purchases—with quality being a key consideration

Click here to view Coresight Research’s ongoing coverage of the coronavirus outbreak.

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Each year, the IRS reports tax return filings and refunds on a weekly basis, starting at the end of January until the April 15 deadline. This year, the US Department of the Treasury extended the deadline to file (and more importantly, to pay) July 15.

In this report, we look at what happened in the 13th week of the 2020 tax filing season, including:

  • How the extended deadline has affected filings and refunds so far.
  • The impact of the coronavirus shutdown on IRS operations.
  • The current status of returns filed, processed and refunds issued.

Read the 2020 Tax Tracker for week 12 here, which also looks at Economic Impact Payments.

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Our third annual US online grocery survey explores who is buying groceries online and from which retailers.

This report discusses findings across the following key topics:

  • The proportion of US consumers buying groceries online, including by age and income levels, and the proportion expecting to buy online in the coming 12 months
  • Whether the coronavirus outbreak has impacted how or whether consumers buy groceries online
  • Which retailers online grocery shoppers bought from—and how online shopper numbers compare to in-store shopper numbers for major retailers
  • Whether Amazon Prime members tend to shop more or less than average at different retailers
  • Which Amazon grocery services (such as Prime Now and Amazon Fresh) shoppers have used
  • Whether respondents mainly use delivery or collection services for grocery e-commerce orders
  • How much of consumers’ total grocery shopping is done online, and which food and nonfood grocery categories they have bought via e-commerce

We provide year-over-year comparisons for many data points. Retailers discussed in this report include Aldi, Amazon, Costco, Kroger, Target, Walmart and Whole Foods Market.

Note:

Our August 2020 report US Survey Update: Online Grocery Shopping Looks To Be Here To Stay provides updated survey findings on a number of questions asked in our annual online grocery survey, in the wake of the coronavirus crisis.

Our September 2020 report US E-Commerce: Post-Crisis Outlook provides updated estimates for online grocery market growth.

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In our Reshaping Supply Chains for the 2020s series, we analyze the technologies and trends that are enabling the evolution of the supply chain. In this first report, we discuss five forces that are influencing change in retail supply chains as we head into the 2020s:

  • The rise of e-commerce and increased expectations of fast delivery
  • Fast fashion and lean manufacturing
  • The growth of discount formats
  • Greater demand for sustainability
  • Moving to a “pull” supply-chain strategy

We acknowledge the uncertainties brought about by the coronavirus crisis, and the short- and medium-term disruptions that it has caused to supply chains. However, we see the forces identified in this report as enduring in a post-Covid world, even if they are joined by further disruptive trends.

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We present Three Things You Need To Know on Coronavirus Insights: What Will a Retail Recovery Look Like? Find the full report here.

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India’s large and lucrative apparel retail market is attracting growing interest from international retailers, with a number of brands plotting their market entry and expansion.

We examine the apparel market landscape in India and discuss the following key topics:

  • Key characteristics that have shaped the market and consumers’ fashion preferences
  • Economic reforms in Indian retail, including a timeline of FDI liberalization
  • Entry routes for foreign brands and retailers
  • Key international brand in Indian apparel retail and their local partners—including Gap Inc., H&M, Under Amour, United Colors of Benetton and Zara
  • Socioeconomic factors that make India an attractive destination for international retailers—including the population’s age demographic and GDP per capita
  • Challenges that international retailers face

For more coverage of international retail in India, click here to read about opportunities in the grocery market.

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The coronavirus pandemic has caused consumers globally to do the majority of their shopping online, so brands and retailers have had to find ways to engage with shoppers and differentiate themselves from the competition. There has therefore been a rise in the use of virtual reality (VR) and augmented reality (AR) technologies in retail, enabling brands to provide experiences to shoppers: The virtual store experience has gone from nice-to-have to need-to-have.

We explore four use cases for experiential technology in retail and highlight the benefits of its adoption for brands and retailers, which include the following:

  • Higher e-commerce conversion rates
  • Increased consumer engagement
  • Brand immersion
  • Wider reach to consumers
  • More opportunities to incorporate e-commerce functionality

Click here to read more about the new applications of AR and VR technologies in retail, or  explore the use of reality technologies in the home sector in our report: Can AR and VR Be Game Changers in Furniture Retail?

Click here to view Coresight Research’s ongoing coverage of the coronavirus outbreak.

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QUESTION OF THE WEEK: What Are the Implications of Facebook’s Investment in Jio Platforms for Indian E-Commerce?

Facebook’s investment of $5.7 billion into Reliance Industries Limited (RIL)-owned Jio Platforms is likely to ease the introduction of latter’s e-commerce arm JioMart. Using Facebook-owned WhatsApp’s user base of around 400 million, JioMart can enter the largely untapped unorganized retail sector in India to challenge for a share in the nation’s e-commerce market.

Reasons to Read

This report provides select findings from Coresight Research’s April 29 survey of US consumers on the coronavirus crisis. We asked respondents about the impact of the pandemic on their behaviors and expectations, with a focus on implications for retailers.

This report is available for free and can be accessed by registering for a free account. Selected findings in this report include:

  • Whether consumers expect to avoid public places or change travel arrangements once the coronavirus lockdowns are eased and businesses reopen—we look at week-over-week changes.
  • US shoppers’ expectations of the length of the outbreak’s impact on everyday life in the US—we show the trend over the past seven weeks.
  • Selected metrics on how shoppers expect to behave differently after the crisis ends, including switching spending to e-commerce, shopping less overall and having less physical interaction.

Our full report is available to premium subscribers and includes further findings:

  • The types of places respondents expect to avoid after lockdowns end, and how long consumers expect to retain avoidance behaviors for.
  • When respondents expect their spending levels to return to normal.
  • Whether respondents expect to retain behaviors from the coronacirus outbreak period—and if so, which behaviors.
  • How long consumers expect the impacts of the COVID-19 crisis to last in the US.
  • Whether respondents are buying more or less of any retail categories as a result of the COVID-19 outbreak and, if so, which types of products.
  • Whether US shoppers are making more purchases online during the coronavirus outbreak and, if so, which categories.
  • We also asked respondents about their concerns surrounding job and income prospects.

Our latest research provides an update to our previous reports, which were based on surveys undertaken on April 22, April 15, April 8, April 1, March 25 and March 17–18.

In addition to this survey, Coresight Research is publishing ongoing coverage on the coronavirus outbreak which can be accessed here.

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Reasons to Read

With Mother’s Day just around the corner, we assess the planned spending of US consumers for the occasion this year, amid the coronavirus crisis. We consider the outlook for retail in light of current shopping trends.

In this report, we look at how retailers in the US—including Amazon, Kohl’s and Target—are using Mother’s Day as opportunity to boost sales. We further propose actions that retailers could take to engage with consumers and leverage gifting opportunities.

Click here to view Coresight Research’s ongoing coverage of the coronavirus outbreak.

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Reasons to Read

Coresight Research’s April 29 survey provides a detailed update on US consumers’ behaviors, concerns and expectations amid the coronavirus crisis, with a focus on the implications for US retail.

We discuss a number of survey findings on expected behavior after lockdowns end, including:

  • Whether respondents expect to avoid public areas or travel once lockdowns end—and which types of places or travel they will avoid.
  • How long consumers expect to avoid public places or travel for.
  • When respondents expect their spending levels to return to normal.
  • How long consumers expect the impacts of the COVID-19 crisis to last in the US.
  • Whether respondents expect to retain behaviors from the coronavirus outbreak period—and if so, which behaviors.

We also provide trended data for a number of our regular weekly questions on spending and shopping:

  • Whether respondents are buying more or less of any retail categories as a result of the COVID-19 outbreak and, if so, which types of products; we provide trended data for a number of categories such as apparel, beauty and furniture/home products.
  • Whether US shoppers are making more purchases online during the coronavirus outbreak and, if so, which categories.
  • We also asked respondents about their concerns surrounding job and income prospects.

The findings provide an update to our previous reports, which were based on surveys undertaken on April 22, April 15, April 8, April 1, March 25 and March 17–18.. We provide week-over-week comparisons for most metrics.

If you do not have a premium subscription, you can access select findings in a complimentary abridged report.

In addition to this survey, click here to view additional coverage of the coronavirus outbreak.

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Reasons to Read

In each report in the Weinswig’s Weekly series, Coresight Research CEO and Founder Deborah Weinswig reflects on a topical theme in retail. This week’s note “From the Desk of Deborah Weinswig” looks at what the shape of retail’s recovery could look like.

Each report also includes recent retail and technology headlines from Asia, Europe and the US.

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Reasons to Read

There are signs that US state governments are already developing plans and timelines to restart the economy following the coronavirus crisis. This report looks at what a retail recovery in the US could look like.

Our discussion is centered around five stages of downturn and recovery for discretionary retail. We define these stages, with a focus on the reopening of stores, for which we envision three phases.

We also consider the factors that will affect consumer purchasing power and buying conviction in the medium term, including the following:

  • Consumers’ ability to shop—taking into account unemployment rates
  • Consumer’s willingness to shop
  • Labor availability

Click here to read our guide for nonfood brands and retailers in Western markets to help them navigate the coronavirus—based around the themes of reacting in the short term and adapting in the medium to long term.

Click here to view Coresight Research’s ongoing coverage of the coronavirus outbreak.

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Reasons to Read

Our Weekly US and UK Store Openings and Closures Tracker reports on store closures, openings and bankruptcies. We cover:

  • What is happening in retail in the US and UK this week
  • Year-to-date 2020 major US and UK store openings and closures
  • 2020 major US retail bankruptcies
  • New non-store-closure news

This week, there are highlights from Gap Inc. and JCPenney in the US and Animal, and Debenhams in the UK. We also discuss quarterly store opening and closure settlements following the release of quarterly company filings this week.

Click here to view our full collection of Weekly US and UK Store Openings and Closures Trackers.

Complementing our weekly Tracker report, the new Coresight Research Retail Store Databank offers our premium subscribers access to openings and closures data from 2012 to 2020 year to date, filterable by sector and year. Click here to view.

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